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A Web-Based Lean Simulation Game for Office Operations: Training the Other Side of a Lean Enterprise

^* To whom correspondence should be addressed. E-mail: glenn.kuriger{at}utsa.edu.

	Abstract

This research proposes a Web-based version of a lean office simulation game (WeBLOG). The game is designed to be used to train lean concepts to office and administrative personnel. This group belongs to the frequently forgotten side of a lean enterprise. Over four phases, the game presents the following seven lean tools: one-piece flow, errorproofing, elimination of overprocessing, balanced workload, multifunctional workforce, pull, and total quality. The concept of continuous improvement is also covered. Participants can play the game from remote and separate locations by logging into a specified Internet site. Additionally, the game can be played with a combination of real and virtual (simulated) players. Several performance metrics are automatically calculated and displayed at the conclusion of each phase. The results of the current phase can then be compared to the results from all previous phases to better illustrate the impact of newly introduced lean tools.

First published on September 17, 2009
Simulation & Gaming 2009, doi:10.1177/1046878109334945


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